This challenge is to prototype and test ways of providing remote support for individuals struggling or failing to make Universal Credit claims online for reasons like a lack of digital or language skills, or mental health issues.
Prototyping – Prototype A
I was tasked with creating Protoype A, a visualisation or ‘overview’ of steps. It was created with the intention of being a friendly and accessible overview of the whole process so that potential applicants could see the steps involved. Having used Figma before and knowing how great it is for collaborating and commenting on work, I decided to use this to create the prototype. I wasn’t starting from scratch as one of the digital team members had already created this horizontal service map: